Contact information

LAST UPDATED: September 24, 2026

Thank you for choosing DigitaFlow. Whether you have a question about a template, need help with a download, or want to exercise one of your legal rights, you can reach us using the details below. DigitaFlow is operated by Ayoub Outgouga, a sole proprietor based in New Brunswick, Canada.

1. Business Contact Details

Trade name: DigitaFlow
Owner: Ayoub Outgouga
Business entity type: Sole Proprietorship
Address: 953 Rue Principale, Beresford, NB E8K 1P3, Canada
Email: laouissardiv@outlook.fr
Phone: +1 506-543-4585
Website: https://digitaflow.store
Business registration number: [INSERT BUSINESS REGISTRATION NUMBER]
GST/HST or VAT number: [INSERT VAT NUMBER]

2. How to Reach Us

2.1 By Email (Recommended)

Email is the fastest way to get help, and it gives us a written record of your request. Write to laouissardiv@outlook.fr. We reply to every message by email.

2.2 By Phone

You can call us at +1 506-543-4585. If we cannot answer right away, please leave a message with your name, your order number and the best way to reach you, and we will get back to you.

2.3 By Post

You can write to us at: DigitaFlow, 953 Rue Principale, Beresford, NB E8K 1P3, Canada.

3. What We Can Help With

  • Download and access issues: a missing download email, an expired link or trouble opening a file. See our Digital Delivery Policy.
  • Using your templates: questions about Google Sheets or Excel versions, English or French files, and how the templates work.
  • Orders and payments: questions about your order, receipts, taxes or charges. See our Terms of Sale.
  • Refunds and withdrawals: refund requests and EU withdrawal notices. See our Return and Refund Policy.
  • Privacy requests: access, correction, deletion and other data rights. See our Privacy Policy.

4. To Help Us Help You Faster

When you contact us about an order, please include:

  • your order number;
  • the email address used at checkout;
  • the name of the product or bundle concerned;
  • whether you are using Google Sheets or Microsoft Excel; and
  • a short description of your question, with screenshots if helpful.

5. Privacy of Your Messages

We use the information you send us only to answer your request and to provide support, as described in our Privacy Policy. Please never send us your full card number or passwords.

6. Other Legal Information

Details about our hosting provider, intellectual property and dispute resolution are available in our Legal Notice. The rules for using our store are set out in our Terms of Service.

Related policies: Privacy Policy | Terms of Service | Terms of Sale | Return and Refund Policy | Digital Delivery Policy | Legal Notice

LEGAL REVIEW NOTICE

This document is a template prepared from the information you provided and does not constitute legal advice. Before publishing it, have it reviewed by a qualified legal professional familiar with the consumer protection and data protection laws of New Brunswick and Canada, the United States, and the European Union, including the Netherlands, to confirm it is accurate, complete and compliant for your business.

Clauses that most need review: Section 1 (business contact details). Fill in the registration and tax placeholders. Also confirm whether your home address should be published: EU consumer law requires sellers to show a geographic address, but you may use a business address instead if you have one. Also consider adding your support hours to Section 2.2.